FAQ

– Check if the plug is inserted into the battery connector
– Check if the battery capacity is too low
– Charge 30 mins and try again.

– Check if Emergency Stop is pressed.
– Check if Manual Mode is activated.
– Check if the sensors are veiled by dusts or spots.
– Check if the task has been selected.
– Check if positioning status is normal (green).

Please contact your service contractor directly for help.

Please contact your service contractor directly for help.

Please ask the local dealer for user manual

Please ask the local dealer for user manual

– Check if the suction hose is disconnected, broken or clogged.
– The suction power is low, not able to suck dust.
– Bad connection between suction hose and dust bag, or unknown objects leading to clog.
– The roller brushes have not been cleaned for a long time, and there are hairs or something like that on it, which affects cleaning performance.
– The roller brushes are too high to clean, which needs to be reconfigured.
– Too many big particles on the ground, which is difficult to clean at once.

– Make sure nothing is stuck in the side brushes or roller brushes.
– Make sure no interference among roller brushes, side brushes and the machine body.
– Confirm where the sound comes from and send feedback to the technical support team.

-Check if the power supply of the peristaltic pump is normal by using multimeter.
-Check if the peristaltic pump is functioning.

-Remove the backpack shell to check whether the water pipe connector leaks
-Check backpack disinfectant tank cracked or not.

-Check if the filteration function is switched on in the App.
-Check if the float switch of sewage tank is stuck, resulting in failure to trigger filtration.
-Check if it is too dirty or damaged to be used.
-Check if the water pipe is bent.
-Check if the filter parts are dirty or wrong in order.
-Check if the filter pump is damaged, leaking, or the power connector is burned.

-Check if clean water is added to the solution tank.
-Check if the water spray button of the tablet is turned on or whether the water volume setting is correct.
-Check if the magnetic valve is the cause.
-Check if there are bent or squeezed water pipes in the entire waterway-Problems with the pump itself.

-Check if the cleaning mode turns off the squeegee.
– Check if the state of motor push rod extension is normal: no extension, part of the extension, complete extension.
-Check if the wire cable is broken or the buckle falls off and cannot be pulled up.
-Check if the motor is faulty and cannot work normally – contact engineers.

-Check if the rubber strip is too close to the ground.
-Check if there’s too little or no water spray.
-Check if the wheel is damaged and needs to be replaced.
-Check if the screws of the water absorption raking are loose.

-Check if dirt adheres to the rubber strip.
-Check if the rubber strip is installed in place.
-Check if the height of the rear caster is adjusted in place.

– Check if the squeegee is properly installed.
– Check if the castors are properly adjusted.
– Check if any trash is stick on the squeegee.

– Check if there is any air leakage from suction hose.
– Check if the suction hose get clogged.
– Check if the suction power is at right level.
– Check if the recovery hose is clogged.

– Check if there is water in the clean tank.
– Check if water spray is activated.
– Check if the water hose is bent or squeezed.
– Check if the water outlet is dirty and blocked.

– Check if the filtration function is switched on in the App.
– Check if the filter is maintained properly.
– Check if the filter parts are placed under the right order.

– Check if the map is right.
– Check if the robot is close enough to the
landmark point ( within 2 meters).

– Robot can only scrub on level floor

– Check if the plug or the charger fails.
– Contact the local dealer for help.

– Check if battery is in low power.
– Unlock the emergency lock by turning the button in a clockwise direction.

– One for this moment

– Try reboot.
– Check if the label is still on landmark point.
– Check if the robot is close enough to the
landmark point ( within 2 meters).

– Press emergency lock, push back to initial location.

– Try reboot.
– Check if the label still is on landmark point.
– Check if the robot is close enough to the
landmark point ( within 2 meters).

– Check if the side brush and roller brush are stuck with
foreign matters.
– Check if there is interference between the roller brush,
side brush and the fuselage.
– Confirm source of the sound and feed back to the
background

– Try increasing the suction power.
– Check if the vacuum tube is stucked.
– Check if the roller brush has not been cleaned for a long time, whether there is hair wrapped around it, which affects the cleaning effect.
– Check if the height of the roller brush from the ground does not meet the standard
and needs to be adjusted.
– Try removing the large trash on the ground.