FAE Engineer

    FAE Engineer


    Denmark(Remote/Onsite Support)

    Job Type


    Job Highlights:

    • B2B customers; New technology in Robotics and fast-growing industry
    • Dynamic working environment
    • Working experience in robotics is preferred
    • Fresh graduates are also welcome

    Job responsibilities:

    1. Cooperate with sales to visit customers, and promote product technology and product usage plans;
    2. Provide customers with robot application technical support, communicate and solve technical problems encountered by customers;
    3. Assist customers in repairing product software and hardware failures, and train customers in daily operation, use, and maintenance;
    4. Understand customer needs and on-site problems, communicate with product managers and formulate feasible solutions;
    5. Collect customer feedback and assist R&D engineers to improve products;


    1. Higher Diploma or Degree holder in Automation, Mechanical, Electrical Engineering, Computer Science or related discipline;
    2. More than 2 years of relevant experience in pre-sales, after-sales, and after-sales maintenance are preferred;
    3. Good command of written and spoken Chinese is preferred;
    4. Understand basic electrical knowledge and motor drive control principles;
    5. Familiar with Linux platform experience is preferred; working experience in robotics, such as ROS is preferred;
    6. Able to work under pressure and independently;
    7. Strong sense of customer service with good interpersonal skills;
    8. Can accept frequent short-term business trips;
    9. Candidate with more experience will be considered as Senior Service Engineer.