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Privacy Policy

By using or accessing our sites or by providing personal information to us or through the sites you consent to the collection, use and disclosure of that information in accordance with this privacy notice.

Effective Date

28.03.2024

Overview

Welcome to use the cleaning robot (hereinafter referred to as “Robot“) independently developed and produced by Shanghai Gaussian Automation Technology Development Co., Ltd. (hereinafter referred to as “us” or “Gausium“). We understand the importance of personal information involved in using of the product to you, therefore we have formulated the “Gausium User Privacy Policy” (hereinafter referred to as “this Policy“). This privacy policy applies to your access and use of our products and services through the official website of Gausium, the web page of Gausium Cloud Platform, mobile devices (Gausium Mobile APP, Gs Tools) and machine devices (Gmind OS).

This policy is closely related to the products and/or other related services of Gausium which you use, when you use our products and/or related services, we will inform you how Gausium collects, uses, and stores your personal information and what rights you have, meanwhile we will process and protect your personal information in accordance with the provisions of this policy. Therefore, we hope that you can carefully read and fully understand the full text of this policy, and make the appropriate choices according to the guidelines of this Privacy Policy when needed. For your better understanding, we will try our best to explain the relevant technical terms involved in this policy to you in a concise manner, the aforementioned terms will be highlighted in bold and underline to remind you to pay special attention. You should carefully read and fully understand this policy before choosing whether to agree with the content of this policy. If you do not agree with the content of this policy, it may cause some of the services of our products to malfunction or fail to achieve the desired results. If you complete the registration of your Gausium account or actually use our services and products, it means that you agree to our collection, use, and storage of information related to you in accordance with this Privacy Policy.

Before you read this policy, we promise you that:

(1) When you are using our products or services, we will collect some personal information from you after obtaining your explicit authorization, unless it is necessary to collect according to relevant laws and regulations. If you refuse to provide this information, it will only prevent you from using the specific functions related to it, but it will not affect your normal use of the core functions of our products and services. We will not proactively disclose or provide your personal information to any third parties. If it is necessary to share or transfer your personal information to a third party in order for the third party and us to provide services to you individually or jointly, we will explain the reason and obtain your explicit consent. After the service is completed, it will be prohibited to access all materials, including those that were previously accessible.

(2) You can access, correct, and delete your personal information through the channels listed in this policy, as well as cancel your account, file complaints and reports, and set privacy functions to achieve your control over your personal information.

(3) We collect, store, use, and share your information with the intention of providing you with better services and improving the quality of our products.

(4) We collect your personal information solely for the purpose of providing you with better services; Your personal information is saved on the cloud server in your country and region according to your selection. Without your authorization, this platform or any organization will not be able to access or use it.

(5) If you have any doubts or other related matters during the reading process of this policy, we provide you with multiple feedback channels. Please refer to the “How to Contact Us” section of this policy for details. Our data protection specialist will promptly handle your request.

This Gausium User Privacy Policy will help you understand the following content:

    1. How do we collect and use your personal information
    2. How do we use technologies such as cookies and Beacon
    3. How do we store and protect personal information
    4. How do we delegate the processing, sharing, transfer, and public disclosure of your personal information
    5. How do you access and control your personal information
    6. Declaration of third-party liability
    7. Special provisions on the privacy rights of minors
    8. Application and revision of this policy
    9. Keyword description in this policy
    10. How to contact us

1.How do we collect and use your personal information

(1) When you register a Gausium account, we need to collect your mobile phone number or email information. We will send a verification code to verify your identity and provide you with the service to complete the registration of your Gausium account;

(2) When you register a Gausium account, we need to collect information of the area where your personal information will be stored on the cloud server. You can choose the cloud server area where your personal information will be stored based on your location. This way, we can store your personal information on the local cloud server in your area according to your choice, so that we can store and protect your personal information more compliantly;

(3) When you need to bind a robot, repair a robot, or view the relevant usage tutorial of the robot, you can choose to use the “Scan” function to scan the robot’s recognition QR code and activate convenient and fast operations. The above function requires your consent to authorize us to obtain the permissions for your phone’s camera and photo album. If you refuse to provide these permissions, you will not be able to use this function, but it doese not affect your normal use of other functions and services of our product;

(4) When you need to repair a robot, you can choose to use the “sound recording” function so that we can quickly receive your repair request content, without the need for you to provide text information about the repair content. The above function requires your consent to authorize us to obtain the permission for your phone’s microphone. If you refuse to provide this permission, you will not be able to use this function, but it does not affect your normal use of other functions and services of our product.

(5) When you visit the official website of Gausium【 https://www.gs-robot.com 】 and submitting a message or conducting online consultation, in order to better provide you with relevant services and feedback in a timely manner, we will collect your mobile phone number information. You can also selectively provide your name information so that we can provide more accurate and timely feedback on your message or online consultation.

2. How do we use Cookie, Beacon and other technologies

(1) How we use Cookie technology to automatically collect information. When you visit Gausium’s website or use the services provided by Gausium, in order to make your access experience easier, we may identify your identity through small data files, which can help you avoid the steps of repeatedly entering registration information or help you judge the security of your account. These data files may be Cookies, Flash Cookies, or other local storage provided by your browser or associated applications (collectively referred to as “Cookies”). The system may automatically collect your following information through Cookies: device or software information, such as configuration information provided by your mobile device, web browser or other programs used to access our services, your IP address, version and device ID used by the mobile device; The information you search or browse when using our services, such as the web page search words you use, the URL address of the page you visit, and other information and content details you browse or request when using our services.

(2) How we use Beacon or other technologies to automatically collect information. In order to further understand your product and service preferences and improve our service to you, some electronic images (called “single pixel GIF file” or “Web Beacon”) may be embedded in our website to collect information about your web browsing activities, such as the page address you visited, the location of the reference page you previously visited, your browsing environment and display settings.

(3) How do you refuse us to use Cookies, Beacon and other technologies to collect your information. You can deny or manage cookies or beacons through browser settings. However, please note that if you disable cookies or beacon, you may not enjoy the best service experience, and some services may not work properly.

3. How we store and protect personal information

(1) Where we store your information. The personal information we collect will be stored on Amazon Cloud servers in your country or region. If, due to business needs, we transmit relevant personal information collected domestically to overseas institutions, we will comply with laws, administrative regulations, and relevant regulatory authorities, and take effective measures such as signing agreements and verification. We will inform you of the purpose, recipient, security measures, and security risks of the information being exported, and require overseas institutions to keep the obtained personal information confidential. The personal information we collect will be executed in accordance with local laws and administrative regulations in your country or region. The storage period of your personal information we collect is until you cancel your account. If you choose to cancel your account, we will also delete your personal information, except for information that must be retained for a certain period according to relevant laws and regulations. We will delete the information that must be retained after the retention period expired according to relevant laws and regulations.

(2) Our data security capabilities and policies. We promise to make information security reach the security level required by laws and regulations. We use industry standard security measures to protect the personal information you provide, prevent unauthorized access, public disclosure, use and modification of data, and prevent data damage or loss. We adopt advanced technical protection measures. The technical means we use include but are not limited to firewall, encryption (such as SSL), de-identification or anonymization processing, access control measures, etc. In addition, we will continue to strengthen the security of the software installed on your device. For example, we will complete some information encryption locally on your device to consolidate secure transmission; We will know the application information installed on your device and the running process information to prevent viruses, Trojans and other malicious programs. We have established a special management system, process and organization to ensure the security of personal information. For example, we strictly restrict the scope of personnel accessing information, require them to abide by confidentiality obligations and conduct audits, and those who violate the obligations will be punished according to the regulations. We will also review the management system, process and organization to prevent unauthorized personnel from accessing, using or disclosing users’ information. We recommend that you pay full attention to the protection of your personal information when using products and services. We will also provide a variety of security functions to help you protect your personal information.

(3) Our reporting mechanism for personal information security incidents. Please understand that due to technical level limitations and possible malicious means, personal information security incidents may occur due to factors beyond our control. In case of a security incident, start the emergency plan or prevent the expansion of the security incident, we will timely inform you of the basic information and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions you can take on your own to prevent and reduce the risk, and the remedial measures for you in accordance with the requirements of laws and regulations. We will promptly inform you of the relevant information of the incident by mail, letter, telephone or push notification. If it is difficult to inform you one by one, we will take a reasonable and effective way to make an announcement. At the same time, we will actively report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.

(4) We delete your information. If we cease your service or operation, we will stop collecting your personal information in time, and notify you of the notice of stopping operation in the form of delivery or announcement one by one. At the same time, we will delete or anonymize your personal information held by us.

4. How we delegate, share, transfer and publicly disclose your personal information

(1) Entrusted processing

In order to provide you with better or required products or services, we may entrust a third-party service provider to analyze and process your personal information. The above-mentioned third-party service provider will analyze and process your personal information in the name of Gausium. Among them, some of our third-party service providers may collect data generated when you use the product through software programs integrated in the product, these third parties may collect your IP address, web page access records, online customer service consulting data, problem feedback data, APP statistics and other information for software and product optimization, Gausium promises to you that when we entrust a third party to process personal information, we will comply with the following requirements:

(a) It will not analyze and process information beyond the scope that Gausium has obtained your authorization and consent;

(b) Evaluate the data security capability of third-party service providers in advance to ensure that they have the data security capability required by laws and regulations;

(c) Bind the responsibilities and obligations of the third-party service provider through the contract, make it comply with all applicable laws and regulations, industry rules and standards, enterprise norms and code of conduct in your jurisdiction, and require it not to be lower than our standards to comply with our obligations to you;

(d) Accurately record and save the entrusted personal information to ensure your information security and effective access to and control over your information;

(e) Ask the third-party service provider to delete your personal information and destroy all data copies when the entrustment relationship is terminated.

(2) Sharing and transfer

In principle, we will not share or transfer your personal information to any company, organization or individual. In the following exceptions, we will share your personal information for legal, legitimate and necessary purposes. The third party receiving the data has no right to use the personal information shared or transferred by us for other purposes beyond the scope of this privacy policy.

(a) In order to provide you with products or services that are necessary and require your explicit authorization and consent in advance, Gausium may, under the premise of obtaining your explicit authorization and consent, share or transfer your personal information with our affiliated companies or other third-party service providers to provide you with better services that meet your requirements. For example, we must share your address information with the logistics service provider to arrange delivery.

Gausium promises to comply with the following requirements when sharing and transferring your personal information to the aforementioned third parties:

a) Carry out the personal information security impact assessment in advance, and take effective measures to protect the personal information subject according to the assessment results;

b) Accurately record and save the sharing and transfer of your personal information, including but not limited to the date, scale, purpose of sharing and transfer, as well as the basic information of the data receiver, in order to help you understand the storage and use of your information by the data receiver;

c) Ensure your information security and effective access to and control over your information, such as access, correction, deletion, cancellation of account number, etc.

(b) Information transfer in case of acquisition, merger, reorganization and other changes.

With the continuous development of our business, we may conduct merger, acquisition, asset transfer and other transactions. We will inform you of the relevant circumstances and continue to protect or require the data receiver to continue to protect your personal information in accordance with laws and regulations and standards not lower than those required by this policy.

(c) Share your personal information based on legal regulations and mandatory requirements from regulatory authorities.

We may provide your personal information to the relevant authorities in accordance with applicable laws and regulations, court orders or other legal procedures, administrative or judicial mandatory requirements. Information sharing in the following scenarios which do not require your authorization and consent:

a) Directly related to national security and national defense security;

b) Directly related to public safety, public health, and major public interests;

c) Directly related to criminal investigation, prosecution, trial, and enforcement of judgments;

d) We have sufficient evidence to indicate that you have subjective malice or abuse of power;

e) Responding to your request will result in serious damage to your or other individuals or organizations’ legitimate rights and interests;

f) Involving trade secrets;

g) The collected personal information is publicly disclosed by the individual information subject to the public;

h) Collect your personal information from legally disclosed information, such as legitimate news reports, government information disclosure, and other channels.

(3) Public disclosure

We will not disclose your personal information to the public. If disclosure is necessary, we will inform you of the purpose of this public disclosure, the type of information disclosed, and the sensitive information that may be involved, and obtain your explicit consent.

5. How do you access and control your personal information

(1)How do you access and correct your personal information. You can log in to your Gausium account from the Gausium Mobile APP and click “Me” to view or modify your personal information, or make relevant privacy and security settings.

(2)How do you refuse to receive marketing announcements. You can refuse to receive marketing notifications we push to you by clicking the “unsubscribe” button on any email we send. Please note that you cannot unsubscribe or refuse to receive messages related to your account, such as account verification, order confirmation, changes or updates to service features, or technical and security notifications.

(3)How do you delete your personal information. If you find that our collection and use of your personal information violates laws, administrative regulations, or our agreement with you, you can contact data-protection@gs-robot.com or the official website customer service hotline [400-888-3065] or request the deletion of your personal information collected under this violation through online customer service.

(4)How do you correct your personal information. If you find that there are errors in the personal information we collect and store, you can contact data-protection@gs-robot.com or the official website customer service hotline [400-888-3065] or request correction through online customer service.

(5)How do you copy your personal information. If you need to copy your personal information stored on the Gausium Cloud Platform, you can contact data-protection@gs-robot.com or the official website customer service hotline [400-888-3065] or request copying through online customer service.

(6)The right to withdraw consent. If you need to withdraw the personal information you agreed to collect on the Gausium Cloud Platform, you can contact data-protection@gs-robot.com or the official website customer service hotline [400-888-3065] or request the withdrawal through online customer service.

(7)Before responding to your requirements 3, 4, 5, and 6 mentioned above, in order to ensure security, we need to verify your identity and credential information. Once verified, it will be processed within five (5) working days; In case of special circumstances, a reasonable explanation that a response or inability to respond in a timely manner will be provided within a maximum of thirty (30) days or the time limit specified by laws and regulations.

(8) How do you cancel your Gausium account. You can log in to the cloud platform【 https://cloud.gs-robot.com 】Use the logout function or request to cancel your Gausium account through online customer service or Gausium Mobile APP. Please note that after your account is cancelled, we will delete your personal information.

(9)You need to understand the risk of device being ROOT. There is a risk that private information such as photos, contacts, and accounts may be stolen by third-party software after the system is ROOT! Please do not easily operate or hire others to operate ROOT devices.

6. Statement of third party liability

Please note that the third-party website operators you visit in the process of using the products and services provided by us, the third-party services accessed through us and the third parties receiving your personal information from Gausium may have their own privacy policies. When you view web pages created by third parties or use applications developed by third parties, these third parties may collect and use your personal information. We do not directly participate in the data collection and use of the above-mentioned third parties. The data collection and use of these third parties are not bound by this policy, but by the privacy policies of relevant collectors or users. We do not assume responsibility for the above-mentioned data collection and use of these third parties. We will use commercially reasonable efforts to require these entities to take protective measures for your personal information, but we cannot guarantee that these entities will take protective measures in accordance with our requirements. Please contact them directly or visit the privacy policy published from time to time on the official websites of such third parties for more information. If you find that the web pages created by these third parties or the applications developed by the third parties are at risk, it is recommended that you terminate the relevant operations to protect your legitimate rights and interests. Please note that we will integrate the push SDK and receive a push notification from the system when you close the application. Click on the notification to open the app, where you can use the self start permission. To improve the delivery rate of messages and provide timely message reminders, we will default to enabling the associated activation function for you to maintain the activity of the application. If you do not want to activate this feature, we suggest that you manually turn it off.

Self-start and associated start instructions

(1)In order to ensure that the app can normally receive messages pushed by the client when it is closed or running in the background, the app must use the self-starting capability, and there will be a certain frequency of sending broadcasts through the system to wake up the app’s self-starting or associated startup behavior. Necessary for the realization of functions and services.

(2)When you open a content-type push message, after obtaining your explicit consent, it will jump to open the relevant content. There will be no auto-launch or link-launch without your consent. The following are detailed information on the collection and use of personal information by third parties:

Third party SDK name
Affiliated company
Information acquisition
Purpose of use
Privacy agreement link
talkingdata
Beijing Tendcloud Tianxia Technology Co.Ltd.
WIFI information, 
MAC address,
IMEI, IDFA, IDFV, Android_ID, Serial No
Statistical analysis of user use effect
https://www.talkingdata.com/privacy.jsp?languagetype=en_us
Flutter
Google
Pasteboard Information, Android_ID, Serial No, MAC address
Support users to paste information
https://policies.google.cn/privacy?hl=en-US
Alibaba push Alibaba push
Aliyun DeviceID,WIFI information, Android_ID, Serial No In order to adapt the message push function to the terminal model you use, terminal device manufacturers (Huawei, Xiaomi, OPPO, VIVO, etc.) may use your mobile phone model, version and related device information through SDK and other technologies https://terms.aliyun.com/legal-agreement/terms/
mPaaS
Aliyun DeviceID,WIFI information, Android_ID, Serial No In order to adapt the message push function to the terminal model you use, terminal device manufacturers (Huawei, Xiaomi, OPPO, VIVO, etc.) may use your mobile phone model, version and related device information through SDK and other technologies https://terms.aliyun.com/legal-agreement/terms/

 

7. Special agreement on the minors’ privacy

Gausium will protect the confidentiality and security of the minors’ personal information in accordance with relevant national laws and regulations. We expect parents or guardians to instruct the minors to use our services. If you are under the age of 18, or you are under age according to local laws and regulations, it is recommended that you ask your parents or guardians to read this policy and use our services or provide us with your information with the consent of your parents or guardians. If your guardian does not agree that you use our services or provide us with information in accordance with this policy, please immediately stop using our services and notify us in time so that we can take corresponding measures. We use, provide or publicly disclose this information only when laws and regulations permit, the minor’s Guardian expressly agrees or it is necessary to protect the minor. If you are the guardian of a minor, please pay attention to whether the minor under your supervision uses Gausium’s services after obtaining your authorization and consent. If you have any questions about the personal information of the minors under your supervision, please contact us through the contact information in Section 10.

8. Application and revision of this policy

This policy is applicable to all products and services of Gausium. We may revise this policy from time to time. When the terms of this policy are changed, we will show you the changed privacy policy and explain the effective date in the form of push notice when you log in and update the version. Please note that only after you click the consent button will we collect, use and store your personal information in accordance with the updated privacy policy. Please read the changed privacy policy carefully. If you continue to use Gausium, you agree that we will process your personal information in accordance with the updated privacy policy. You can view this policy at the bottom of the home page of our official website, or you can view this policy through “About us – Privacy Policy” on Gausium Mobile APP. We encourage you to review our privacy policy every time you visit our services.

9. Key words in this policy

“Gausium affiliated company” in this policy refers to any company and legal institution controlled, or jointly controlled by Gausium now or in the future and the legal successors of the above companies and legal institutions.

10. How to contact us

You can contact us through data-protection@gs-robot.com or the official website customer service hotline [400-888-3065]or online customer service.