Hugo the Hotel Hero: Gausium Phantas Winning Hearts at Hotel Prinz Rudolf in Italy

Overview

At the heart of the Italian Alps lies Hotel Prinz Rudolf, a stylish retreat where design, comfort, and hospitality come together. For owner Martina Cravagnia, maintaining immaculate cleanliness is essential to creating a memorable guest experience. But with increasing operational demands, keeping up with daily cleaning tasks became a growing challenge.

In November 2024, Hotel Prinz Rudolf welcomed a new team member — affectionately nicknamed “Hugo” by the staff. Hugo is none other than Gausium’s Phantas, the compact, AI-powered cleaning robot that has transformed daily operations at Hotel Prinz Rudolf.

End User: Hotel Prinz Rudolf

Industry: Hospitality

Location: Italy

Product Deployed: 1 Phantas robot and 1 charging station CD-04

Implementation: November 2024

Application Area: Hotel lobby, dining area 

Challenge

Hotel Prinz Rudolf’s team was struggling to balance time-consuming cleaning tasks with their mission of providing exceptional guest service. Manual work consumed hours each day, leaving less time for what mattered most: caring for guests.

Solution

With the support of Komag SAS, the hotel implemented Phantas — a versatile, all-in-one cleaning robot that adapts perfectly to the hotel’s environment. Nicknamed “Hugo” for his reliability and charm, Phantas effortlessly navigates tight spaces, cleans multiple surfaces, and covers up to 400 m² per day.

Results & Benefits

• 400 m² cleaned per day with consistent, high-quality results
• Reduced staff workload and increased efficiency
• Greater guest satisfaction thanks to pristine spaces
• ROI achieved within the first months of operation

Testimonial

Hotel owner Martina Cravagnia shares:

“Cleanliness is essential for us, but it was becoming more and more difficult to keep up.”

“With Phantas, or Hugo as we call him, we can leave the cleaning to the robot and dedicate more time to our guests.”

“We are very satisfied with the results.”

Patrick Sanftl, Komag SAS:

“Phantas is truly one of the best robots available today. We rate the experience 8/10.”

Conclusion

“Hugo the Hotel Hero” has quickly become an indispensable member of the Hotel Prinz Rudolf team. More than just a cleaning robot, Phantas brings reliability, efficiency, and peace of mind, allowing staff to focus on hospitality while ensuring a spotless environment for guests.

By winning the trust of both management and staff, Phantas — or Hugo — is proof that smart technology can truly make a difference in the hospitality industry.

About Gausium

Gausium is a leading company of AI-powered autonomous cleaning solutions with more than 4,000 customers in more than 70 countries and regions. Products and services of Gausium include commercial floor cleaning robots, docking stations, cloud platform and application software, and more in the pipeline. Driven by a vision to lead the intelligent digital transformation of the cleaning and service industry, Gausium offers the world’s most comprehensive portfolio of commercial cleaning robots, empowering individuals to work smarter and lead more fulfilling lives.