Hugo the Hotel Hero: Gausium Phantas Winning Hearts at Hotel Prinz Rudolf in Italy

Resumen

At the heart of the Italian Alps lies Hotel Prinz Rudolf, a stylish retreat where design, comfort, and hospitality come together. For owner Martina Cravagnia, maintaining immaculate cleanliness is essential to creating a memorable guest experience. But with increasing operational demands, keeping up with daily cleaning tasks became a growing challenge.

In November 2024, Hotel Prinz Rudolf welcomed a new team member — affectionately nicknamed “Hugo” by the staff. Hugo is none other than Gausium’s Phantas, the compact, AI-powered cleaning robot that has transformed daily operations at Hotel Prinz Rudolf.

End User: Hotel Prinz Rudolf

Industry: Hospitality

Location: Italy

Product Deployed: 1 Phantas robot and 1 charging station CD-04

Implementation: November 2024

Application Area: Hotel lobby, dining area 

Desafío

Hotel Prinz Rudolf’s team was struggling to balance time-consuming cleaning tasks with their mission of providing exceptional guest service. Manual work consumed hours each day, leaving less time for what mattered most: caring for guests.

Solución

With the support of Komag SAS, the hotel implemented Phantas — a versatile, all-in-one cleaning robot that adapts perfectly to the hotel’s environment. Nicknamed “Hugo” for his reliability and charm, Phantas effortlessly navigates tight spaces, cleans multiple surfaces, and covers up to 400 m² per day.

Resultados y beneficios

• 400 m² cleaned per day with consistent, high-quality results
• Reduced staff workload and increased efficiency
• Greater guest satisfaction thanks to pristine spaces
• ROI achieved within the first months of operation

Testimonio

Hotel owner Martina Cravagnia shares:

“Cleanliness is essential for us, but it was becoming more and more difficult to keep up.”

“With Phantas, or Hugo as we call him, we can leave the cleaning to the robot and dedicate more time to our guests.”

“We are very satisfied with the results.”

Patrick Sanftl, Komag SAS:

“Phantas is truly one of the best robots available today. We rate the experience 8/10.”

Conclusión

“Hugo the Hotel Hero” has quickly become an indispensable member of the Hotel Prinz Rudolf team. More than just a cleaning robot, Phantas brings reliability, efficiency, and peace of mind, allowing staff to focus on hospitality while ensuring a spotless environment for guests.

By winning the trust of both management and staff, Phantas — or Hugo — is proof that smart technology can truly make a difference in the hospitality industry.

Acerca de Gausium

Gausium es una empresa líder en soluciones de limpieza autónomas impulsadas por IA con más de 4.000 clientes en más de 70 países y regiones. Los productos y servicios de Gausium incluyen robots de limpieza de suelos comerciales, estaciones de acoplamiento, plataforma en la nube y software de aplicación, y más en proyecto. Impulsada por la visión de liderar la transformación digital inteligente del sector de la limpieza y los servicios, Gausium ofrece la cartera de robots de limpieza comercial más completa del mundo, lo que permite a las personas trabajar de forma más inteligente y llevar una vida más satisfactoria.