Field Application Engineer (United States)

Responsibilities

1. Cooperate with sales to visit customers, promote product technology and product usage plans.
2. Provide customers with robot application technical support, communicate and solve technical problems encountered by customers.
3. Assist customers in repairing product software and hardware faults, and train customers on daily operation, usage, and maintenance.
4. Understand customer needs and on-site problems, communicate with product managers, and formulate feasible solutions.
5. Collect customer feedback and assist R&D engineers in improving the product.

Requirements

1. Have local legal work status; computer-related majors are preferred.
2. More than 5 years of relevant experience in pre-sales, after-sales, and after-sales maintenance.
3. Language ability: Chinese/English, able to communicate and correspond with local customers.
4. Understand basic electrical knowledge and motor drive control principles.
5. Experience with the Linux platform is preferred; working experience in robotics, such as ROS, is preferred.
6. Can accept frequent short-term business trips.
7. Work seriously and meticulously, have a strong sense of responsibility, and have pressure tolerance; have good communication/coordination skills and a good sense of service and responsibility.

Required Skills